Best practices for writing tickets

Category: Helpdesk Information

Who cares? Tickets are the best way for staff to communicate IT related issues with the entire Tech Team.  Additionally, the ticket platform allows the Tech Team to establish a history of what has bee...

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Ticket priority levels

Category: Helpdesk Information

The purpose of this article is to establish guidelines for ticket priorities. There are 4 ticket priorities listed as options in tickets. Critical High Medium Low Care should be taken to select the ...

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Printer driver setup (Windows)

Category: Knowledgebase

This article assumes you are attempting to install the Canon imageRUNNER ADVANCE C5550i III printer on a Windows device!  You must already have full access to the device in order for it to work.  Gene...

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