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Ticket priority levels

The purpose of this article is to establish guidelines for ticket priorities. There are 4 ticket priorities listed as options in tickets. Critical High Medium

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Best practices for writing tickets

Who cares? Tickets are the best way for staff to communicate IT related issues with the entire Tech Team. Additionally, the ticket platform allows the Tech Team to establish a history of what has bee...

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Articles in this category

Ticket priority levels

Best practices for writing tickets